What is non-emergency patient transport?

Non-emergency patient transport services (NEPTS) support people requiring specialist transport to attend outpatient appointments, receive treatment and support with admission and discharge across the Frimley*, Buckinghamshire, Oxfordshire and Berkshire West** areas.

The NEPTS for patients living within the Frimley Health and Care Integrated Care System and the Buckinghamshire, Oxfordshire and Berkshire West Integrated Care System is provided by EMED Group.

* The Frimley system comprises of the following areas:

• North East Hampshire (Aldershot, Farnborough, Fleet and Yateley)
• Bracknell Forest
• Farnham
• Royal Borough of Windsor and Maidenhead
• Slough
• Surrey Heath

** The Berkshire West system comprises of the following areas:

• Reading
• West Berkshire
• Wokingham

Eligibility

The expectation remains that patients will make their own transport arrangements where they can and that this service is only for those whose medical need prevents them from using private or public transport.

Non-emergency patient transport is available if:

• Your medical condition means that you cannot use other forms of transport without it being detrimental to your health
• Your mobility means that you would be unable to access your appointment by other means
• You need the skills or support of patient transport staff before/on/after the journey.

Patients who wish to be considered for the service are required to be assessed against the national eligibility criteria by the patient transport provider before a booking can be made.

How to book

You, your family members or carers can book, cancel or change your non-emergency patient transport (NEPTS) if necessary. 

Visit the EMED website for information on how to book non-emergency patient transport.