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Appliance Management Service (AMS)
The Appliance Management Service (AMS)
The Appliance Management Service (AMS) is a new locally commissioned service that:
- Helps you order stoma, urology, and transanal irrigation products.
- Replaces GP practice prescribing for these products.
- Does not change how you order other medicine.
If you use these products, you will now order them through the AMS instead of contacting your GP practice.
The AMS is run by specialist nurse prescribers and trained advisors who:
- Approve prescriptions
- Ensure products meet your needs
- Support you with questions or changes
Important: You do not need to contact your GP or the AMS until you receive a welcome call. Until you receive this call, please continue ordering your products from your GP practice as usual.
Please read our FAQs below to find out more.
Ordering your prescription through AMS
Once you have received the welcome call from the AMS, you or your nominated representative, can order your monthly prescriptions by one of the following methods:
- Telephone: Call 0800 138 8336
- Email: Send a message to prescriptionservice.bhg@nhs.net
- Online: Place your order through the website
- Pre-arranged monthly call from the AMS
You can find out more about the service, how it works and what to expect by visiting the AMS website, reading the Patient Information Leaflet, or viewing the Frequently Asked Questions and Useful Links.
Frequently asked questions
No. You do not need to do anything until you receive a welcome call from the Appliance Management Service (AMS).
Until then, continue ordering your products from your GP practice as usual.
No. The AMS does not replace care from your GP or specialist nurses.
You can continue to get advice and support from your GP and from specialist teams at your local hospital.
The AMS works alongside these existing services.
If you need an urgent supply of stoma, urology or transanal irrigation products before your next order is due, call 0800 138 8336.
The Appliance Management Service (AMS) will arrange an emergency prescription if needed.
You can continue to have your products dispensed by your current Dispensing Appliance Contractor (DAC) or community pharmacy.
You do not need to change your dispenser because of this service.
You can choose to change your dispenser at any time if you wish.
People are moving to the AMS over a six-month period. Each GP practice has been given a date for when their patients will transfer.
You will be contacted by the AMS when it is your turn so you do not need to contact your GP or the AMS until you receive a welcome call.
Once a prescription has been issued by the AMS, it will be sent to your chosen DAC or community pharmacy within two working days.
Your DAC or pharmacy will then arrange delivery of your products.
You may need to contact them directly to confirm delivery arrangements.
- All stoma bags/pouches.
- Urology-related products (sheaths, catheters, leg drainage bags, night drainage bags).
- Associated additional products (e.g., barrier spray, adhesive remover).
- Hernia support garments.
- Transanal irrigation products
The NHS in Buckinghamshire, Oxfordshire and Berkshire is changing how prescriptions for stoma, urology and transanal irrigation products are managed to make the process simpler and more consistent.
Using a single service means prescriptions are approved by specialist nurses who understand these products and can help make sure you are using the most suitable options for your needs. It also reduces pressure on GP practices.
The Appliance Management Service (AMS) is commissioned by the NHS in Buckinghamshire, Oxfordshire and Berkshire and is provided by Bullen Healthcare.
Bullen Healthcare already provides NHS stoma, urology and transanal irrigation prescription services in other parts of the country. The service is run by specialist nurse prescribers and trained advisors.
Bullen Healthcare is registered with the Care Quality Commission and the Information Commissioner’s Office, meaning your care and personal information are handled safely and securely.
Yes. Only prescriptions for stoma, urology and transanal irrigation products move to the AMS.
All other medicines should continue to be ordered from your GP practice in the usual way.
Yes. A nominated representative, such as a family member or carer, can order prescriptions for you.
After your welcome call, you can order your monthly prescriptions:
- By phone: Call 0800 138 8336
- By email: prescriptionservice.bhg@nhs.net
- Online: Through the website
- Or through a regular, pre-arranged call with the AMS team. You will be given full details during your welcome call.
Feedback, compliments and complaints
The AMS welcomes feedback to help improve the service.
If you would like to share feedback, raise a concern or make a complaint, you can contact the service directly:
- Email: prescriptionservice.bhg@nhs.net
- Freephone: 0800 138 8336
- Online: use the feedback form on the service website
